- What makes your products "natural"?
Our products are made with high-quality ingredients and free from harsh chemicals, synthetic fragrances, and artificial preservatives. We prioritise organic, sustainably sourced ingredients to create formulations that are safe for both your skin and the environment.
- Are your products cruelty-free?
Yes, absolutely! We are a cruelty-free brand and never test on animals. Our products are only tested on willing human volunteers and dermatologists to ensure safety and effectiveness.
- Are your products suitable for all skin types?
Yes! Our range is designed to be gentle yet effective, making it suitable for all skin types, including sensitive skin.
- Do your products contain any synthetic fragrances or artificial colours?
No, we do not use synthetic fragrances or artificial colours in any of our products. We believe in the power of nature, so our products are scented naturally with essential oils or are fragrance-free.
- Are your products safe for pregnant or breastfeeding women?
Our products are formulated with gentle, natural ingredients, but we always recommend consulting with a healthcare provider during pregnancy or breastfeeding, as skin sensitivities can vary.
- How long will it take to see results from using your products?
Results can vary depending on your skin type and specific concerns. Generally, with consistent use, you may begin to see visible improvements in your skin’s texture, appearance, and overall health within 2-4 weeks. Remember, natural skincare takes time, and results will improve with continued use.
- Are your products eco-friendly and sustainably packaged?
Yes, we are committed to sustainability. Our packaging is recyclable or made from biodegradable materials whenever possible, and we strive to minimize waste in our production processes. We also work with suppliers who share our values of ethical sourcing and environmental responsibility.
- Can I use your products if I have allergies?
We understand that skin allergies can be a concern. Our products are made with natural ingredients, but we always recommend doing a patch test 24 hours before applying a new product to your face or body. If you have specific allergies, please check the ingredient list on each product, or contact us if you need more detailed information.
- How should I store my natural skincare products?
To maintain the potency and freshness of your products, store them in a cool, dry place away from direct sunlight. Some products, like oils and serums, may be best kept in a dark cabinet to preserve their natural ingredients.
- Do you offer samples of your products?
Currently, our products are available in a single size.
- How can I get in touch with customer service?
We’re here to help! If you have any questions or need assistance, you can reach out to our customer service team via email at
[email protected] or through our Contact Us page. We’ll respond to your inquiry as quickly as possible.
- Do you ship internationally?
Our products are currently available for delivery within Australia only.
- What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer returns and exchanges within 30 days of purchase. Please visit our Returns & Exchanges page for more details.
