30-Day Satisfaction Policy | Jovarna Pty Ltd (ACN 650 210 521)
We take pride in our pure Australian botanical formulations. If for any reason you are not completely satisfied with your Jovarna skincare purchase, you may request a return or exchange within 30 days of receipt.
To initiate a return, simply contact our concierge team at [email protected] with your order number and reason for return. Our team will promptly provide a return authorization and return address.
Please inspect your order upon reception. If an item is defective, damaged, or you receive the incorrect product, contact us immediately so we can evaluate the issue and ship a replacement free of charge.
Eligible Australian orders of $100 AUD or more receive complimentary standard shipping. Shopify confirms delivery options and charges at checkout; see our Shipping Policy for current details.